Privacy Policy

1. Introduction

Welcome to Tiwa.com.au. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. By using our website and services, you agree to the terms of this policy.

2. Information We Collect

We collect information that you provide directly to us when you use our services. This may include:

• Identity Data: Your name, email address, phone number, and location when you register for an account or enroll in a course.
• Payment Data: Your payment details (such as credit card information) when you make a purchase.
• Education Data: Your course progress, test scores (PTE, IELTS, NAATI), and feedback from our trainers to track your performance.
• Communication Data: Information you provide when you contact us via email, phone, or live chat.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device type, and browsing behavior. This information is collected through cookies and other tracking technologies to help us improve our website and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your access to our online courses and services.
• To process your payments and enrollments.
• To communicate with you about your account, course updates, and promotional offers.
• To personalize your learning experience and provide you with tailored feedback and resources.
• To improve our website, products, and services by analyzing user trends and behavior.
• To ensure the security of our platform and prevent fraudulent activities.
• To comply with our legal obligations and resolve any disputes.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third parties only to the extent necessary to provide our services, such as:

• Payment Processors: To securely process your payments.
• Service Providers: Companies that provide us with services like website hosting, data analytics, and email delivery.
• Legal Compliance: When required by law, court order, or government authority.

5. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, track your progress, and analyze how our website is used. You have the option to accept or decline cookies through your browser settings, but please note that some features of our website may not function properly without them.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. We use a combination of physical, administrative, and technical safeguards to secure your data. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under Australian law, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete personal information.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable time.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at:

Email: info@tiwa.com.au Website: Tiwa.com.au